Convergence is the term used to describe how the technology and features of data networks and voice networks increasingly share the same platform, and often the same physical network cabling
Many organisations recognise this and review their telephony requirements at the same time as their IT needs.
MWL Systems partners with the leading manufacturer Avaya and specialises
in the IP Office range of systems. Importantly we are able to integrate
the two worlds using CTI (computer telephony integration) allowing,
for example, the dialling of a CRM contact from the desktop or screen popping their customer record in response to an incoming call.
