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The importance of IT support & maintenance for your business

Support and Maintenance

When it comes to running any organisation, big or small, we rely heavily on our IT systems. The impact of IT problems can therefore be significant, as the recent NHS cyber-attack has highlighted.

There are countless issues that can face a business’ IT systems, including:

  • Data loss
  • Cyber attack
  • Software issues
  • Technology failures
  • Lack of knowledge of particular software or technologies
  • And many others

No two organisations are the same and no two organisations will have the exact same requirements in terms of the IT function; with this in mind, the business IT support provided by MWL Systems can be tailored to ensure you benefit from the specific support and maintenance services that you really need.

Our standard Silver reactive support contract is the most cost effective, whereas Gold and our most comprehensive Platinum packages offer such things as:

  • enhanced proactive monitoring
  • 24/7 support
  • enhanced response times
  • regular onsite resource for additional peace of mind.

However, we understand how varied different organisation’s needs are, and therefore we offer alternative options too.

MWL Systems bespoke packages

With our bespoke packages, it is possible to tailor a support and maintenance package to meet your organisation’s specific needs. 

This approach often works well for businesses with very specific requirements and for organisations with in-house IT support but where there is a need for additional expertise in key areas or back up support. 

Token based agreements

Our token based support agreements offer flexibility and are a great way to ensure your business can call on expert IT support in an emergency. The system works by customers purchasing a block of tokens.  Each token has a value of one hour of engineering resource from our team of expert IT engineers.  Tokens are subtracted based on the amount of time an engineer is allocated to the issue. 

It can be impossible to predict what might go wrong but our token system offers the peace of mind that help will be on hand as and when an unexpected IT problem arises.

Find out more about our business IT support services. If you aren’t sure which approach to take we can help you to identify the right solution for your business. Just give us a call and we’ll be happy to discuss your options. Or if you already have a package with us but would like to review or upgrade then get in touch.


The importance of IT support & maintenance for your business