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Switching IT Provider

There are many reasons why companies switch IT support provider. It could be that you:

  • Are not getting a quick enough response when something goes wrong
  • Have a small IT company that can’t keep up with your growing business
  • Want more in-depth proactive support of your systems to stop them going wrong
  • Lack strategic direction from you IT partner

New customers often worry that switching their IT Support Provider means they will have to deal with a period of disruption, downtime or various negative side effects while the new support company gets to know them. We will ensure that everything will continue to work while we make the switch. We make switching your IT Support Provider a swift and painless experience with the following simply steps:

 
1) Commercial decision making process
In consultation with our commercial team, you consider and agree what level of cover you need for your business in order to keep productivity high and IT disruption low.
 
2) Technical Audit and confirmation
We review your systems to make sure they are correctly configured and working to their maximum, are up-to-date from a security point of view and any minor problems rectified.
 
3) Introductions and proposed go-live date
Our Technical Services Manager arranges a phone call or meeting with key staff to discuss the proposed level of cover and how you access support. Typically a date is agreed when support will commence.
 
4) Monitoring and security in place
Once a date is agreed, we know when we can install monitoring tools and undertake a schedule of security measures so that your systems are inaccessible by your previous support company.
 
5) Communication
Information about your company, any applications, special requirements and users is disseminated across our support team to give you ultimate assurance that everyone’s on the same page when it comes to your business’ requirements.
 
6) Recommendations and strategic roadmap
After a technical audit of your systems is completed, we combine this with the information gathered by your account manager to enable us to provide you with key recommendations and an IT roadmap in line with your business objectives.
 
7) Account reviews
Ongoing relationship management, support performance and IT direction is provided by your dedicated account manager to give you complete peace of mind going forward.

To speak to an adviser, contact us today on 01978 858300, email us at info@mwlsystems.co.uk or request a callback.

Case Studies:

Read Construction

Lanyon Bowdler