Case Studies

Regional Police Force
Outsourced IT allows greater focus

 

A public sector organisation with a vital requirement to have a reliable and high-performing infrastructure to support its core service to the public, and to regional and national government.

mwl’s solution created a new model of non-intrusive external support and maintenance of the IT infrastructure, working closely with organisational representatives at multiple levels without impacting organisational and strategic operation.

A number of platforms are involved, with commercially available hardware and software used in conjunction with specialist hardware and bespoke software, in some cases provided by mwl also, while in many areas requiring mwl expertise to configure disparate systems in combinations to suit the varied demands of the organisation.

Challenge 

  • A regional Public Sector organisation employing 2000 staff at numerous locations across 3000 square miles
  • Having invested in technologies, they now need to be freed to concentrate on core activities

Solution

  • Hardware: Dell base units, laptops and servers
  • Software: Microsoft Windows, Microsoft Windows Server Enterprise, Oracle database, SQL database, mwl bespoke developments
  • Services: 24hr call-logging, help desk, equipment relocations, remote access, asset register, mwl electronic procurement, mwl case management, tailored training

Benefits

  • Direct access to proactive technical support staff who understand the organisation's specific requirements
  • Optimised process management and work-flow through bespoke software analysis and design
  • Controlled, itemised costs
  • Reliable, pro-active day-to-day administration and support; freeing organisational IT to focus on strategic planning

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